We're Here to Help
Have questions about preserving your family's voice? Need support during this important journey? Our compassionate team is ready to assist you.
Get in Touch
Phone Support
Coming Soon
Speak with our caring support team
Email Support
Coming Soon
We respond within 2 hours
Live Chat
Coming Soon
Instant help when you need it
Support Hours
Monday - Friday:
8 AM - 8 PM EST
Saturday:
10 AM - 6 PM EST
Sunday:
12 PM - 6 PM EST
Emergency:
24/7 Available
Send Us a Message
Need Immediate Help?
If you're facing an urgent situation and need to start recording right away, we're here for you 24/7.
Emergency Support Line
(555) URGENT-01Quick Answers
How quickly can I start recording?
Immediately! After choosing your plan, you can start recording within minutes. No setup or installation required.
What if I need help during recording?
Our support team is available by phone, email, or live chat. We can walk you through the process step-by-step.
Do you offer phone support for seniors?
Yes! We specialize in helping seniors and families. Our patient support team will guide you through everything.
Can hospitals and hospices partner with you?
Absolutely. We work with healthcare facilities to offer 2WIMC to their patients and families. Contact our partnerships team.
What if something goes wrong with my recording?
We automatically save your progress and create backups. If any issues occur, our team can help recover your recordings.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied, we'll provide a full refund.